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Elizabeth H. Cottrell's avatar

We so often forget what a large role body language plays in our communication—and how its absence on the phone or even on Zoom can skew communication. Thank you for this wonderful, practical guidance.

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Lisa Lee Mills's avatar

Great reminder! Even walking into a room with my phone in hand, I realize it sends a message that I'm not fully "open" so I'm learning to turn it off and tuck it in my handbag. I practice this with family members - and my grown children - as well. I want them to know they have my full attention and I'm interested in what they are saying.

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